Last Updated: 26-Nov-2025
At iWatch CCTV (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK GDPR, Data Protection Act 2018, and all applicable UK laws.
By using our website iwatchcctv.co.uk or our CCTV monitoring and installation services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal data:
1.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Address or property location
- Service details or enquiries
- Billing or invoicing information
- Any details voluntarily provided through forms, chats, or calls
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed and visit duration
- Cookies and tracking data
1.3 CCTV Footage (If Applicable)
For clients using our CCTV monitoring services, we may access:
- Live CCTV footage
- Recorded CCTV footage
(This is strictly used for monitoring, crime prevention, and system performance purposes.)
2. How We Use Your Information
We use your information for the following purposes:
- To provide CCTV installation & monitoring services
- To respond to your enquiries and provide customer support
- To book appointments or site visits
- To improve website performance and user experience
- To send service updates, reminders, or security alerts
- To process invoices and payments
- For safety, legal, and compliance requirements
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data under the following legal bases:
- Performance of a contract – delivering services you request
- Legal obligation – complying with UK laws
- Legitimate interest – improving security and service quality
- Consent – when you opt in for marketing or communications
4. Sharing Your Information
We may share information only when necessary, including with:
- Our technicians, engineers, or monitoring staff
- Payment processors
- Security partners (for CCTV alerts)
- Trusted service providers (hosting, IT, cloud storage)
- Legal authorities, if required by law
All partners follow strict confidentiality and data protection standards.
5. Data Storage & Security
We use industry-standard security measures to protect your information, including:
- Encrypted communication
- Secured servers
- Access-controlled monitoring systems
- Regular security audits
CCTV footage is stored securely and only for the required duration unless otherwise requested by the client.
6. Data Retention
We retain personal data only as long as necessary for:
- Providing ongoing services
- Legal or regulatory requirements
- Contractual obligations
CCTV footage retention is determined by your system configuration or legal requirements.
7. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction or updates
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, email us at: info@iwatchcctv.co.uk
8. Cookies
We use cookies to enhance your browsing experience, analyse website traffic, and improve functionality. You may manage or disable cookies in your browser settings. Please see our Cookie Policy for more details.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.
11. Contact Us
For questions or privacy-related requests:
iWatch CCTV – United Kingdom
info@iwatchcctv.co.uk